What would my client think?

Tema

Customers

Acción

What would my client think?

Propósito

Take into account the needs of our customers and how decisions impact them.

Comportamiento

Responsibility – Our clients and consumers are always at the the forefront of my decisions

Descripción

When making decisions about processes, projects or initiatives that impact our clients, ask the team the following question: what would the client think if they were here?

Beneficio

Improve customer satisfaction, identify growth opportunities and nurture CMI’s reputation.